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Consultation Fee, Deposit & Cancellation Policy

At The Skin Firm, we strive to accommodate our clients as much as possible. However, due to the high demand for our treatments, we have introduced a formal Consultation Fee, Deposit, and Cancellation Policy. We value your time and appreciate that you respect ours too.

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Consultation Fee

  • The consultation fee is fully redeemable against treatment costs (excluding skincare products) if a treatment is booked within 3 months.

  • The fee is non-refundable if you decide not to proceed with a treatment after the consultation, or if the consultation reveals that the treatment is not suitable for you.

  • Please note, treatment cannot be carried out during the consultation appointment. You will need to book a separate treatment appointment with its own deposit. This can be done at the clinic during your consultation.

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Late Arrivals

  • If you arrive late, we may need to reduce your treatment time to ensure we stay on schedule for the next client. Please note that this will not affect the cost of your treatment.

  • If you arrive 10 minutes late for a 30 minute treatment or 15 minutes late for treatments over 30 minutes, we will need to reschedule your appointment. Unfortunately, this will result in the loss of your deposit, and a new deposit will be required to book a new appointment.

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Deposit

To ensure fair and efficient scheduling for all clients:

  • A deposit ranging £50 - £125 is required per treatment when booking. This deposit will be deducted from the final treatment cost.

  • Appointments cannot be confirmed until the deposit is received.

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Cancellations and No Shows

  • Deposits will be refunded for cancellations made with more than 48 hours’ notice.

  • For cancellations with less than 48 hours’ notice, including no-shows or arriving late, deposits will be retained.

We send email reminders at least 48 hours before appointments. However, this is a courtesy, and clients should not rely solely on these reminders.

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How to Cancel or Notify Us

  • Cancel via the Fresha app.

  • Alternatively, notify us by:

    • Phone: Call the Clinic Manager, Swathi, at 07899 605785. If unavailable, leave a voicemail or text message.

    • Email: Send a message to info@theskinfirm.co.uk.

Timely notification allows us to offer your appointment to another client and helps avoid losing your deposit.

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We appreciate your understanding and look forward to welcoming you to the clinic soon!

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